1. Introduction

Welcome to CustomBoxesLab.co.uk. By using our website and services, you agree to comply with these terms and conditions. Please read them carefully before placing an order. If you do not agree to these terms, you should not proceed with using our website.

We reserve the right to update these terms at any time. Any modifications will be reflected on this page, and continued use of the website signifies acceptance of any changes.

2. Orders & Payments

2.1 Placing an Order

  • Orders can be placed through our website using the online checkout system.
  • Before submitting your order, please review all details carefully, including product specifications and design approvals.
  • Once an order is placed, you will receive an email confirmation with the order details.

2.2 Order Acceptance

  • Your order is confirmed once the status is marked as pending and production has begun.
  • We reserve the right to decline an order due to stock unavailability, incorrect pricing, payment authorization issues, or failure to meet our order requirements.

2.3 Pricing & Payment

  • All prices displayed on our website are final, with no hidden charges.
  • Payment must be made in full at the time of placing the order.
  • Prices are subject to change without prior notice, but any confirmed orders will not be affected.

3. Cancellations & Returns

3.1 Cancellation Policy

  • Orders can be cancelled within 60 minutes of placement. Once production starts, cancellations are not possible.
  • If the printing process has already begun, the order is non-refundable.

3.2 Returns & Replacements

  • If there is an issue with your order, you must notify us within 24 hours of receiving your products.
  • Faulty or defective products must be returned within 3 days of delivery for review.
  • Used, altered, or damaged items due to mishandling by the customer will not be eligible for replacement.
  • If the error is on our end, we will reprint the order at no additional cost.

4. Shipping & Delivery

4.1 Delivery Timelines

  • Standard Shipping (10-14 business days): Free shipping within the UK & Europe.
  • Priority Shipping (8 business days): Available for an additional charge.
  • Express Shipping (6 business days): Available for urgent orders.
  • Orders received after 11:00 AM GMT may require an additional processing day.

4.2 Shipping Responsibilities

  • We aim to meet all estimated delivery times, but we are not responsible for delays caused by shipping carriers, customs processing, or external factors beyond our control.
  • Expedited shipping fees are non-refundable even in the event of delays.

4.3 International Orders

  • Customers outside the UK are responsible for all applicable customs duties and taxes upon arrival in their country.

5. Intellectual Property Rights

  • All content on CustomBoxesLab.co.uk, including images, designs, text, and graphics, is the property of our company and protected by intellectual property laws.
  • You may not copy, distribute, modify, or reproduce any content from our website without prior written consent.

6. Website Usage

  • You agree to use this website for legitimate purposes only.
  • Any attempt to hack, spread malware, disrupt service, or misuse data is strictly prohibited and will result in legal action.
  • We reserve the right to terminate access to our website for users who violate these terms.

7. Liability & Indemnification

  • While we take every effort to ensure accurate and up-to-date information on our website, we do not guarantee that all content is error-free.
  • We are not responsible for any losses, damages, or indirect costs resulting from the use of our website or services.
  • You agree to indemnify CustomBoxesLab.co.uk against any claims, damages, or legal actions arising from misuse of our website or breach of these terms.

8. Governing Law

  • These terms and conditions are governed by the laws of England & Wales.
  • Any disputes related to our services shall be settled exclusively in the courts of England & Wales.

9. Contact Information

For any queries regarding these terms and conditions, please contact us at:

By using our website, you acknowledge and agree to abide by these terms and conditions.