Effective Date: March 20, 2025

Introduction

At Custom Boxes Lab (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, https://customboxeslab.co.uk/ (“Website”), you agree to the practices described in this policy. If you do not agree with any part of this policy, please refrain from using our Website or services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Data: Name, address, telephone number, and email address.
  • Transactional Data: Payment details processed securely by third-party payment providers; we do not store card details.
  • Technical Data: IP address, browser type, and cookies for website functionality.
  • Usage Data: Information on how you navigate and use our Website.
  • Communication Data: Your messages, inquiries, and feedback sent to us.

2. How We Use Your Information

Your data is used for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery.
  • Managing and maintaining customer relationships.
  • Enhancing our Website and personalizing your browsing experience.
  • Communicating with you about promotions, updates, and new services (you may opt out at any time).
  • Ensuring compliance with legal obligations and preventing fraud.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Legal Basis for Processing Data

We process personal data lawfully under the following legal bases:

  • Performance of a Contract: To process transactions and provide services.
  • Legitimate Interests: To enhance and secure our services.
  • Legal Compliance: To meet regulatory obligations.
  • Consent: Where applicable, such as for marketing communications (you may withdraw consent at any time).

4. Cookies and Tracking Technologies

Our Website uses cookies to improve your browsing experience. Cookies are small text files stored on your device to:

  • Recognize and remember your preferences.
  • Enhance site performance.
  • Monitor website traffic and analytics.

You may adjust cookie settings in your browser, but some functionalities may be affected.

For more details, refer to our [Cookie Policy].

5. Data Sharing and Disclosure

We may share your data in limited circumstances, including:

  • Service Providers: Payment processors, delivery services, and IT support.
  • Legal Authorities: When required by law, court orders, or regulatory authorities.
  • Business Transfers: In case of a merger, sale, or business restructuring.

We ensure all third parties adhere to strict data protection standards.

6. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or loss. These include:

  • Encrypted transactions via SSL technology.
  • Secure data storage with restricted access.
  • Regular monitoring for security vulnerabilities.

7. Data Retention

We retain your data only for as long as necessary to fulfill its intended purpose, comply with legal requirements, or resolve disputes. Upon expiration of the retention period, data is securely deleted or anonymized.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Rectification: Request corrections to inaccurate data.
  • Right to Erasure: Request deletion of your data (subject to legal obligations).
  • Right to Restrict Processing: Limit the way we use your data.
  • Right to Object: Object to data processing based on legitimate interests.
  • Right to Data Portability: Receive your data in a structured format.
  • Right to Withdraw Consent: Opt out of marketing communications.

To exercise your rights, contact us at [Insert Contact Email].

9. International Data Transfers

If we transfer your data outside the UK, we ensure adequate safeguards are in place, such as standard contractual clauses (SCCs) or compliance with UK data transfer regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our Website. Significant changes will be communicated via email or a website notice.

11. Contacting Us

For any privacy-related inquiries, contact us:

Custom Boxes Lab

Website: https://customboxeslab.co.uk/

Email: admin@customboxeslab.co.uk

If you believe your data protection rights have been violated, you may file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk/.

Last Updated: March 20, 2025

This Privacy Policy is designed to ensure compliance with UK GDPR and the Data Protection Act 2018 to protect both your rights and our obligations.